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East Hampshire - Bin collection problems across East Hampshire

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  • Published: 21st March 2019
  • Categories: News, Community & Volunteer, Hampshire

East Hampshire - Bin collection problems across East Hampshire

Press release

Bin collection problems across East Hampshire

Due to unprecedented problems with collection vehicle breakdowns and staff shortages, many residential waste collections in East Hampshire (rubbish, recycling, garden waste and glass, including bring sites) are currently running behind by up to three days. 

Residents are advised to put their bins out by 7am on their usual collection day and leave them in position until they are collected. 

Claire Hughes, Head of Strategic Commissioning at East Hampshire District Council said:   

“I would like to apologise for the poor service that East Hampshire residents are experiencing from our waste contractor, Biffa. 

“The council is working with Biffa and is using all of the mechanisms in the contract to ensure Biffa addresses these issues as swiftly as possible.  

“Residents should rest assured that their bins will be collected, and we appreciate their patience in this matter.” 

If your bin is not collected within three days of your normal collection day, please go to and report it online. Alternatively, you can call 0300 300 0013.  


Collection calendars 2017-18

Your new collection calendar is now available for you to download from the website, this can be found on the Where I Live page.

There are no changes to your collection timetable until Christmas, therefore collections will continue on the same day at the same frequency.

Delivery of hard copies of the new 2017-18 Collection calendars are now complete.

If you have not received a calendar and require a hard copy please call customer services on 0300 300 0013.

View or download your collection calendar 

Your annual collection calendar is a downloadable PDF file which shows all types of collections plus any bank holiday changes. 

To view or download your collection calendar, please view the Where I Live page. On this page, click 'find' in the top right corner and type your address or postcode in the search box. Your collection calendar will be displayed in the Waste and Recycling box.

Report a missed collection 

If your bin has been missed please call 0300 300 0013 by 12pm the next working day following your scheduled collection, or you can report a missed collection online.(link is external)

Too much waste for your bin? Take it to your nearest household waste recycling centre(link is external).

Too much recycling? - you can put this next to your bin in a clear sack or cardboard box. 

Buying new bins

If your property does not have bins you will need to buy a:

  • 240 litre green refuse bin (£29.00)
  • 240 litre black recycling bin and (£29.00)
  • 38 litre glass box (£5.00)

All these prices include delivery – please call 0300 300 0013 to place your order.

Your bins are your property. Take care to keep them safe from theft by placing your house number or post code on them. We cannot be held responsible for their loss unless damaged or destroyed by the collection vehicle which does happen on rare occasions.

Get help with your collection

If you’re elderly, less mobile or disabled and need help with collecting your bins, we can help. We’ll agree a place where we can collect your items (like outside your garage), to save you struggling with them.

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